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Dear Joanne,

I wanted you to know that the typewriter I ordered arrived today.  Because the typewriter was refurbished, I was not quite sure of what to expect.  Not only was the package excellently wrapped, the typewriter quality and cleanliness were excellent.  Our staff is extremely pleased with my purchase.  

It was a pleasure doing business with you and I hope to order more supplies from you in the future.  

Juliet A.
Atlanta, GA

Hi Joanne,

I received the replacement ribbon today. I'm impressed with all aspects
of your company's service--from the quick response (phone call) to my
email the other day when I requested help with a ribbon problem...to the
 fast replacement of the defective ribbon.

After dealing with the usual lackluster service provided by the typical
"box stores", I'm happily surprised there's still a few companies out
 there that have an excellent customer service familiar with the products
 they carry.

 Thank you so much,
 Stephanie

Hello Joanne,
 
I Just want to give you my initial thoughts and reactions on receiving my order:
 
1)  I am IMPRESSED!  The Wheelwriter 1500 was so well packaged that I received it in good condition, even though the postal clerk did not pay attention to the arrows pointing to which side should be up when he handed it over to me!  (can't really blame him; the package is so wide, if he followed the direction of the arrows, he would not have been able to get his arms around it.) 
 
2)  While we have to give the US Postal Service some credit for getting the package to me in just four days (that's the fastest possible for Priority Mail to reach Guam from the US mainland), your service in shipping it out so soon after I placed my order is well worth mentioning.  Thank you!
 
3)  After removing the packing/protective material surrounding the Wheelwriter 1500, I couldn't believe that I was looking at a "reconditioned" typewriter.  It looks so "brand-new"!
I'm quite happy to have bought this unit from you, and you can be sure that if ever the opportunity comes up to recommend you and your company, I will do so. 
 
Well, that's all for now, Joanne.  Thank you again for your excellent service.    
 
Regards.
 
Frank
 
Barrigada, GUAM    

Hi Joanne;

We received our typewriter and have already unpacked and tested it.

Many thanks for doing such a great job of packing it and shipping. We are very pleased with the service.

Hope you had a Merry Christmas, and wishing you a very happy New Year.

All the best,

Yvonne
Supervisor, Records Centre